Privacy Policy for Pure Comments Hosting

Last updated: 26 February 2026

This Privacy Policy explains how data is collected, used, and stored when you use the Pure Comments managed hosting service ("the Service"). By using the Service, you agree to the practices described below.

1. Data We Collect

1.1 Account Information

• Your name (if provided)
• Email address
• Account login details

1.2 Payment Information

We do not store or process your payment details directly.

All payments, billing information, card details, VAT/GST handling, receipts, and subscription management are handled securely by our payment provider, Lemon Squeezy. Their privacy policy applies to any payment data you submit during checkout.

We receive a record of:

• Your account email
• Your subscription status (active, cancelled, etc.)
• The plan purchased
• Billing country

We do not receive or store full payment card details.

1.3 Comment Data

We store comments submitted through your website. This may include:

• Comment text
• Name or pseudonym (if supplied)
• Email address (if supplied)
• Website URL (if supplied)
• IP address (for spam and abuse prevention)
• Timestamp of submission

1.4 Technical Data

For security and diagnostics, we may log:

• Server access logs
• Error logs
• IPs associated with abuse or suspicious activity

2. How We Use This Data

We use collected data to:

• Provide and operate the Service
• Store and display comments on your website
• Enable moderation features
• Maintain security and prevent abuse
• Process subscriptions (via Lemon Squeezy)
• Improve reliability and performance

We do not use your data for advertising, analytics, profiling, or resale.

3. Data Ownership

You retain full ownership of:

• All comment data submitted to your instance
• Any content you upload or configure

We will never:

• Sell your data
• Share your data for marketing purposes
• Use your data for anything beyond operating the Service

You may request data export or deletion at any time.

4. Sharing of Data

We may share data only with:

• Lemon Squeezy, for subscription payments and billing
• Infrastructure providers, required to operate the Service (servers, backups, email delivery)
• Legal authorities, if required by law

We do not share data for advertising or commercial tracking.

5. Backups

We perform routine backups for operational resilience. Backups are retained only for a limited time. We cannot guarantee that backups always contain the most recent data.

You are responsible for exporting and retaining copies of your own data if required.

6. Cookies and Tracking

The Service does not use:

• Analytics trackers
• Third-party advertising pixels
• Cross-site tracking cookies

The admin dashboard may use strictly necessary session cookies for authentication.

7. Security

We take reasonable measures to protect your data, including:

• HTTPS encryption
• Access controls
• Server-level firewalls
• Regular maintenance and updates

However, no online service can guarantee perfect security.

8. Your Rights

You may:

• Request a copy of your data
• Request correction of inaccurate data
• Request deletion of your hosted instance
• Export your comment data at any time

Contact us using the support channel provided.

9. Deletion and Termination

When your account or subscription ends:

• Your hosted instance will be deleted
• Associated comment data will be permanently removed
• Backups containing your data will expire naturally and be overwritten

10. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we will provide reasonable notice. Continued use of the Service constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact us.